We are always striving to grow and expand our business. Hence, when an opportunity arises, we are more than willing to assess its value towards the growth of Magnasonic. If you have any suggestions or potential opportunities that you would like to propose to the President, please use the form on this page to contact his office.
Product or Service Concerns:
At Magnasonic, our main goal is 100% customer satisfaction. We believe that the best way to achieve this is through communication-we want to hear from you! Not only can we help solve issues, but your feedback can help us improve our products and services. If you have a question or comment that you would like to communicate to our executive team, including the President, please fill in the form below. You will receive a response as soon as possible, but please be advised that this may take up to one week.
The process for complaints is as follows:
- Contact our customer support team by phone or email. You can also logon for web chat which is available from 8am-5pm EST. Our customer support team can help you with any questions or concerns you may have.
- If a customer support representative cannot help you with your specific situation, you will be passed over to a Supervisor or Manager, who will be better equipped to resolve an escalated issue.
- Most issues and concerns are resolved prior to reaching this step. If you are still not satisfied with how your situation has panned out, please use the form to the right to have your concern sent to the Office of the President.